Last updated: May 29, 2026
This Privacy Policy describes how True Tone Vocals (“True Tone Vocals,” “we,” “our,” or “us”) collects, uses, and shares information when you use our website truetonevocals.com (the “Site”) and related online services (the “Services”).
True Tone Vocals is based in Palm Beach County, Florida, USA.
By using the Site or submitting information through our forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in three main ways: information you provide directly, information collected automatically, and information we may receive from third parties.
1.1 Information You Provide to Us
You may provide information when you:
- Fill out a contact form, lesson request form, or booking intake form
- Book lessons through our website or Student Portal
- Communicate with us by email or other channels
This can include:
- Contact details, such as name, email address, phone number, location, or time zone if you choose to provide them
- Student details, such as the student’s name, age, experience level, interests, and goals for lessons
- Scheduling details, such as preferred lesson days, times, and availability
- Messages and communications, including information you choose to include in free-text fields, emails, or replies
- Account details provided through our Student Portal or studio management system, including information needed to manage scheduling, billing, and family accounts
You may choose not to provide certain information, but that may affect our ability to respond to your inquiry, schedule lessons, or provide Services.
1.2 Information Collected Automatically
When you use the Site, we and our service providers may automatically collect certain information about how you access and interact with it, such as:
- Device and browser information, including IP address, browser type, operating system, device identifiers, and referring URLs
- Usage data, including pages visited, links clicked, time and date of visits, navigation paths, and general interaction data
- Cookies and similar technologies, including small files stored on your device to help us remember preferences, improve functionality, and understand how the Site is used
We primarily use this information to operate, maintain, secure, and improve the Site and to understand visitor trends and overall engagement.
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- Studio management and scheduling tools, such as My Music Staff, if you register an account, book lessons, or manage your schedule
- Payment processors or billing platforms used in connection with our Services
- Social media platforms, referral sources, or directories if you contact us through those channels or follow links to our Site
The information we receive depends on the settings, permissions, and policies of those third-party services.
2. How We Use Your Information
We use the information we collect for purposes including:
2.1 Providing Lessons and Managing the Studio
- Scheduling, rescheduling, and managing voice lessons and coaching sessions
- Managing your Student Portal account and related studio records
- Communicating about lesson logistics, lesson content, practice, progress, and studio updates
2.2 Responding to Inquiries
- Answering questions sent through forms or email
- Helping you decide which lesson type or scheduling option may be the best fit
- Providing information about availability, rates, and studio policies
2.3 Billing and Administration
- Handling invoices and payments through our studio systems and payment partners
- Maintaining internal business, accounting, and administrative records
2.4 Improving the Site and Services
- Understanding how visitors use the Site
- Improving the design, content, features, and functionality of our online materials
- Evaluating and enhancing our Services, policies, and communications
2.5 Limited Marketing and Communication
- Sending occasional updates about lesson openings, studio news, or helpful resources
- Sending follow-up emails related to forms you submit through the Site
You may opt out of non-essential marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
2.6 Legal and Safety Purposes
- Enforcing our studio policies, terms, and agreements
- Protecting the rights, privacy, safety, and property of students, families, and the studio
- Complying with applicable laws, legal processes, court orders, or lawful requests from authorities
3. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember your preferences and improve basic functionality
- Understand how visitors use the Site
- Support analytics, performance measurement, and security
If we use tools such as Google Analytics, those services may collect information in accordance with their own privacy policies and terms. Depending on your location, you may be able to control cookies through your browser settings or any consent tool made available on the Site.
4. How We Share Your Information
We do not sell your personal information. We may share information in the limited circumstances described below.
4.1 Service Providers
We may share information with trusted third-party service providers who help us operate the Site and manage the studio, such as providers for:
- Website hosting, security, and technical support
- Studio management, scheduling, and account administration (for example, My Music Staff)
- Email and communication tools (for example, Mailchimp)
- Analytics and performance tools (for example, Google Analytics and related plugins or integrations)
- Payment processing and billing support
These providers are permitted to use your information only as necessary to perform services on our behalf and are expected to protect it appropriately.
4.2 Payment Processing
If you pay through third-party processors or platforms, you will provide your payment information directly to those services. We do not store full payment card details on our own systems unless expressly stated otherwise.
4.3 Legal Requirements and Safety
We may disclose information if we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or court orders
- Respond to valid requests from law enforcement or government authorities
- Protect the rights, property, or safety of students, families, or the studio
4.4 Business Changes
If True Tone Vocals or its related operations are reorganized, sold, transferred, or otherwise involved in a business transaction, your information may be transferred as part of that process. We will take reasonable steps to help ensure continued protection of your information.
5. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide lessons and manage your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we may delete it, de-identify it, or anonymize it so that it can no longer be reasonably linked to an identifiable person.
6. Data Security
We take reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or disclosure. These measures may include:
- Use of SSL or similar encryption where appropriate
- Password-protected systems and access controls
- Working with reputable service providers that implement their own security safeguards
However, no method of transmission over the internet or method of electronic storage is 100 percent secure, and we cannot guarantee absolute security. In the event of a data incident involving personal information, we may take steps to investigate, mitigate harm, and provide notice as required by applicable law.
7. Children’s Privacy
We serve children and teens through voice lessons, but we primarily collect information from parents or legal guardians, not directly from children under 13. We do not knowingly collect personal information from a child under 13 without parental consent or other authority required by applicable law.
If you believe a child has provided us personal information without appropriate permission, please contact us and we will take reasonable steps to review the situation and, where appropriate, delete the information.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights related to your personal information, such as:
- The right to access certain information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of certain information, subject to legal and operational requirements
- The right to opt out of non-essential marketing communications
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to certain requests.
9. Third-Party Links
The Site may contain links to third-party websites or services, such as:
- Social media platforms
- Payment platforms or scheduling tools
- Student Portal or studio management services
We are not responsible for the privacy practices, policies, or content of those third-party sites or services. We encourage you to review their privacy policies before providing personal information.
10. International Visitors
True Tone Vocals is based in Palm Beach County, Florida, USA. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.
By using the Site and providing information, you acknowledge that your information may be transferred to and processed in countries that may have data protection laws different from those in your country of residence.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, tools, or legal obligations. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. Governing Law
This Privacy Policy, and any disputes relating to it or to our handling of personal information, will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.
Any disputes arising out of or relating to this Privacy Policy or the Site will be subject to the jurisdiction of the state and federal courts located in Palm Beach County, Florida, as further described in our Terms of Use, if applicable.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
True Tone Vocals
Palm Beach County, Florida, USA
Email: Michi@TrueToneVocals.com